RETURNS
WHAT IS YOUR RETURN POLICY?

We will accept returns within 2 weeks of shipment for an exchange or store credit as long as the items are returned in the same condition they were received in and follow the applicable conditions listed in our guidelines:

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. For Tops and Dresses, please be careful of makeup or deodorant rubbing off on the garment.

FINAL SALE ITEMS

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for exchange, or store credit.

If it is past the return window, please contact our customer service team before returning your item to avoid having your package returned or not processed.

HOW DO I MAKE A RETURN?

You can return your item using the return label that was provided in your package.

HOW DO I MAKE AN EXCHANGE?

Reserve your exchange item and contact orders@raiments.shop prior to returning.

Ship your item back using the prepaid label included in your package.

Kindly allow 2-3 business days for your return to be processed and for the exchange to be shipped out once we receive your return. You will receive a shipping notification once your exchange has been processed.

CAN I COMBINE RETURNS FROM DIFFERENT ORDERS?

Yes, if the orders were placed under the same email account, you may return them together in one package. We recommend writing the order numbers down on a piece of paper and including it inside the return package with the items. You may also include the return labels for the different orders inside the package.

If you are returning multiple orders placed under different accounts, we ask that you return them separately using the corresponding label.

WHAT HAPPENS IF I REFUSE A PACKAGE OR IT IS UNDELIVERABLE?

If a package is refused or undeliverable, it will be returned to our facilities by the shipping carrier. Once it is en route back to our facility, we cannot intercept it for a redelivery attempt.

If your order includes an item that is no longer in stock and you would like to receive the original order, we will try our best to reship the original package once it arrives and processes through our Returns Department. Please note that this process can take up to 10-14 business days.

For security measures, any modifications to an address for a reshipment attempt are subject to approval. Please contact Customer Service by email orders@raiments.shop if you would like us to reship the package.